Refund policy

RETURN & REFUND POLICY

Nutrifactor® is committed to uncompromising quality and customer satisfaction.

1. How do I track my order?

Once your order is placed, you’ll receive an email with a tracking link. Look for it in your mailbox and be sure to add “nutrifactorzamia.com” to your email address book. If you need assistance, please call or WhatsApp +260 97 8448657, or email us at westgatepharmaceuticals@gmail.com .

2. What are the exchange, return and refund policies for Nutrifactorzambia.com?

Any product may be returned within 10 days of purchase if the packing is not opened. If you have opened the packing and are not satisfied with it, please call or WhatsApp +260 97 8448657, or email us at  westgatepharmaceuticals@gmail.com and the customer care agent will guide you accordingly.

3. How do I return Nutrifactor products if purchased from a different store?

If you purchased Nutrifactor products online on another website, please follow the instruction on that site for returns and refunds.

If you purchased Nutrifactor products at one of our distributors, partners, please return the item to that store according to their return and refund policy.

We stand by the quality of our products 100%.